Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

1. The time frame of an order delivery is divided into two parts:

• Processing time: 2-7 Days
• Shipping time: 2-7 Days

1. Shipping methods: DPD/GLS/Hermes
2. Shipping fee: Free Shipping Sitewide except GT67 series.

Note: Affected by Covid-19, there will be some delay on the delivery.

About shipping costs:

Refundable shipping costs: due to the GTPLAYER (e.g. wrong shipment, product broken or damaged in transit).

Non-refundable shipping costs: due to the customer's own reasons (e.g. unwanted, incorrect order, etc.).

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each order. Buy with confidence and enjoy a great shopping experience!

Returnable Items

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

1. Faulty items damaged/broken or soiled upon arrival.

2. Items received in the incorrect size/color.

3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.

Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 30 days warranty time-frame.

2. Washed, worn, used or misused items.

About shipping costs:

Refundable shipping costs: due to the GTPLAYER (e.g. wrong shipment, product broken or damaged in transit).

Non-refundable shipping costs: due to the customer's own reasons (e.g. unwanted, incorrect order, etc.).

Returns Process & Time-Frame

Please carefully follow our returns process to minimize any delays:

1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:

Order number

Product name

Reason for return

2. Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.

3. Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.

Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:

For credit card refunds, please allow between 7-14 business days for the transaction to process.

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.

For Wallet refunds (store credit), please allow 24 hours for your account to be updated.

*If the return is caused by the consumer, consumer should be responsible for the return fee: ￡20. The specific fee includes return shipping, re-stocking, racking, operating.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Our Commitment To You.

Quality isn't easy and a good gaming chair needs to be constructed by a team that actually games regularly. This is where we come in, we are a team of engineers, designers and overall technology experts who are also hardcore gamers. We know exactly what was missing in gaming chairs today and have constructed a series of gaming chairs that fill that need.

Ergonomic Design: All our chairs are designed ergonomically, meaning that they perfectly align your neck and spine for optimal position while seated for a long time. Our chair perfectly curves to your back for an ideal lower back lumbar supported to keep you positioned in the right posture all the way through. 

Adjustable Arm Rests: Regardless of height or weight, we needed to make sure that for you to be perfectly comfortable that your armrests are adjustable, we did that for you. 

170 Degree Recline: A stable and sturdy recline system was engineered by a team who calculated that 170 degrees were the most optimal recline angle for you to enjoy comfort while still keep your body in the best position for it. 

Mesh and Cushion Support: Our comfortable mesh fabric allows for breathability and comfort while seated during those long sessions. Your hips and bottom will thank you later.   

Sturdy Construction: A powerful metal frame braces gamers of all weights and sizes for a strong finish so you never need to worry about whether or not that extra bag of Doritos will be too much for your gaming chair to handle.

Headrest/Footrest: All our chairs come equipped with a comfortable cushion that supports your head, while some of our chairs opt in for a footrest for the extra comfort while seated. 

GTPLAYER has considered every aspect involved in making sure that every detail in the perfect gaming chair was accounted for. Our quality is next to no one and we take pride in bringing you gaming chairs that are built with love and care.